When did the eBay vault become PSA Vault?
On April 10, we announced that we had entered into a three-part transaction and partnership with Collectors, an industry leader in sports and collectible card grading and authentication, to bring a more seamless and powerful experience to the US collector community. The transactions included the sale of the eBay vault to PSA, which will provide an effortless customer journey across buying, grading, selling, and storage. See the full press release.
Who do I contact for support regarding my vaulted items?
For any support or issues related to your vaulted items, please direct your inquiries to PSA customer support.
Do I need to register for a PSA Vault account?
Not yet. To ensure you have continuous access to your collection, your vault account registration and inventory information will be shared with PSA once the transaction is closed and PSA owns the vault. If you have an existing PSA account under your eBay email address, your vault information will automatically be added to PSA’s new vault experience once they’ve launched it. If you don’t yet have an account, you’ll be given further instructions on how to register in advance of the new PSA Vault experience. No financial data will be shared in this transfer.
Additional eBay vault FAQs
What is the vault and what does it offer?
The vault is a secure, climate-controlled, physical storage facility for graded trading cards available to eBay customers. In addition to best-in-class storage, the vault offers opportunities for seamless buying and hassle-free selling with the confidence that comes with Authenticity Guarantee.
How is the vault secured?
The vault facility is protected by 24-hour security. Cards are stored in a climate-controlled environment, and using our state of the art VMT (Vault Management Tool) we will limit operator touches to receive, put away and if necessary, pick-pack and ship.
Can I visit the physical vault to check on my items?
No, for security reasons, the vault is a private secured facility. You can view high-quality photos of your cards, plus stats about their value in your Collection.
How do I know if a card I want to buy is already in the vault?
Cards that are already in the vault will have a vault badge next to the listing photo. You can go to PSA’s eBay store to explore all vaulted items or browse eBay like you normally would and look for items with the vault badge. If an item is not in the vault, but is eligible to be, you can send it to the vault yourself upon purchase.
Where is the vault located?
The vault is in Delaware.
If the eBay vault is in Delaware, why am I shipping a card I have sold to another location?
All cards destined for the eBay vault are required to go through our Authenticity Guarantee service at no cost to the buyer or seller. If your buyer chooses to send their purchase to the eBay vault, you will first ship the card to the partner’s facility to be inspected by professional, independent experts.
How will I know when a card I purchased or sold has arrived at the vault?
Buyers and sellers can track shipping as they normally do for other purchases on eBay. You will get a notification when the item has shipped from the seller, and a second notification when it has arrived at the eBay vault. In between, you will see when it has arrived at our Authenticity Guarantee partner’s facility and passed inspection.
Can I store my card in the vault if I am located outside the United States?
No, the vault is currently only available in the United States.
Withdrawal
How do I take my items out of the vault?
Go to My eBay > The eBay vault to see the cards you have in the vault. You can withdraw a card from the vault for a fee, subject to restrictions. The shipping address must be located in the United States and cannot be a P.O. Box. U.S. territory locations (incl. Puerto Rico and the U.S. Virgin Islands) and armed forced postal locations are currently not covered.
How does eBay package and ship cards that are sold or withdrawn from the vault?
Our dedicated team meticulously packages the cards in custom protective packaging and provides tracking information.
Pricing and costs
What are the current vault fees?
Please see our fees page here.
Are items in the vault insured?
All items in the vault are insured against loss, damage, and theft at no additional expense to the owner of the item(s). For more information, visit our vault terms and conditions.